“Social” is not a department, it is an attitude

There are a lot of legends in corporate world. “Companies must be customer centric” is one of them. I will write about it in the next post. “We are social” is another one and it is a typical claim by any given company.

Companies often mix up “to have social network pages” with “being social”. And companies forget what “being social” means. A recent example in Italy can explain better than an essay.

McDonald’s Italy recently launched a commercial where a family (father, mother and son) are ordering in a restaurant. THe waiter asks to the kid “And you? What kind of pizza do you want?”. Kid: “A Happy meal”. The pay-off: “Your son has no doubt”

Yikes! The associations of Neapolitan pizza makers screamed against McDonald’s. Furthermore: a plenty of social counter offensives were launched immediately, driven by social network creativity: a lot of videos joking about “Kids prefer pizza than Happy Meal” (you can find one at the end of this post)

McDonald’s answered with following public statement:.

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Trafficker’s rude furore (1896) – by Edmondo De Amicis


Edmondo De Amicis - Italian writer

Yes…. I’m quite lazy in this period… So I’m plundering that mine of wisdom of Giancarlo Livraghi’s site where I found this piece by Edmondo De Amicis… De Amicis is well known in Italy as author of (horrible) Cuore, where he painted a sweetened world where “goods” are polite, patriotic and honest and “bad” are cowards…

You can find the original version (in an antiquated italian from XIX century) at Giancarlo Livraghi’s page – here I tried a translation… I’m afraid you’ll lose the ancient aura of the languge… but I think you’ll find it interesting… And it confirms my opinion that “everything had been written yet“.

Well, De Amicis was a snob – if this word means anything – but it’s interesting to underline how he describes the process moving from an initial annoyance due to intrusiveness of advertising techniques, passing from a kin d of acceptance (Growing insolence, as often, minimized the disagreeable perception which had been produced by the first discreet appearance) to ends accepting the epiphenomenon of a society:

oppressed by the matters, crowd by whims, longing for clamour, hungry for pleasures, tormented by impatience, swept away by the fury to devour time and gulp down life

It was in that lapse, when my joyful studies were disturbed by  a vexation, brief but a strong one. In those times the custom of external advertisements aboard the bandwagons (tram – T’s N) was beginning and widening quickly. Those bandwagons had been overrun inside for a while: inscriptions and pictures painted on the windows, announcements of any form and color sticked on the ceiling and on the walls. They affected you like a peeving discordant buzz, as they demanded to crowd you with offers and invites to dress and to wear you, to lather up and perfume you, to make you change your house, to make you subscribe to a newspaper and undergo to a hydrotherapy… whatever the cost.

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Advertising (1759) – by Samuel Johnson

samueljohnson[This is probably the oldest article ever written about advertising as we know it today. It has been quoted often, but rarely read as a whole. Samuel Johnson published it in issue 40 of his magazine The Idler, on January 20, 1759. I find the first footstep of it in http://www.gandalf.it/m/johnson.htm I think was necessary to be read today…]

Advertisements are now so numerous…

The practice of appending to the narratives of public transactions, more minute and domestic intelligence, and filling the News-papers with advertisements, has grown up by slow degrees to its present state.

Genius is shewn only by Invention. The man who first took advantage of the general curiosity that was excited by a siege or battle, to betray the Readers of News into the knowledge of the shop where the best Puffs and Powder were to be sold, was undoubtedly a man of great sagacity, and profound skill in the nature of Man. But when he had once shewn the way, it was easy to follow him; and every man now knows a ready method of informing the Publick of all that he desires to buy or sell, whether his wares be material or intellectual; whether he makes Cloaths, or teaches the Mathematics; whether he be a Tutor that wants a Pupil, or a Pupil that wants a Tutor.

Whatever is common is despised. Advertisements are now so numerous that they are very negligently perused, and it is therefore become necessary to gain attention by magnificence of promises, and by eloquence sometimes sublime and sometimes pathetic. Continue reading

Fronteer of silliness: Milan Public Transport campaign

Sometimes I am astonished facing campaigns which it would be progressive.

The new ATM (Azienda Trasporti Milanesi – the Milan’s Public Transport firm, who manage the underground too) campaign would be a “behavioural campaign“, according to ATM’s site. With this word, ATM wants to communicate that “A civility story is like a love story“. Very brief tales, with white words on an orange background (ATM’s brand color) which pours civic-minded content.

He let that old man with white hairs sit down. she smiled, stunned by that so simple gesture. and passing in front of him, she smiled to him newly with her eyes“… if you are not astonished by this kind of prose: “Some boys were scribbling the tram. both he and she intruded to stop them. then watched themselves and their hearts stopped for an instant“.

I am not wrong. After dots you don’t read words with capital letter. And pronouns and adjectives are distributed exactly as you have read.

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